Bikeforce Australia Policies
ABN 60079834094
Currency
All transactions are processed in AUD
Shipping and Delivery Policy
Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and postage times are estimated at between 3-5 business days depending on your location within Australia.
Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
DAMAGED GOODS ON DELIVERY
It is the customer's responsibility to check the packaging when items have been delivered and not to "sign off" if the packaging is damaged in any way.
NOTE: Acceptance of delivery voids any liability to the freight company.
DELIVERY CHARGES
If you are returning an item because of an error on our part then we will pay for the cost of postage when you return it to us, however if the item returned is found not to be sent in error by us; then you will be responsible for the postage charges.
We will not refund postage costs if you use a premium/express service
We will not pay freight costs if returned by courier companies
Orders are dispatched within 2 business days and postage times are estimated at between 3-5 business days depending on your location within Australia.
Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
DAMAGED GOODS ON DELIVERY
It is the customer's responsibility to check the packaging when items have been delivered and not to "sign off" if the packaging is damaged in any way.
NOTE: Acceptance of delivery voids any liability to the freight company.
DELIVERY CHARGES
If you are returning an item because of an error on our part then we will pay for the cost of postage when you return it to us, however if the item returned is found not to be sent in error by us; then you will be responsible for the postage charges.
We will not refund postage costs if you use a premium/express service
We will not pay freight costs if returned by courier companies
Customer Service Policy
Bike Force Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order, or a full refund.
Exchange Policy
Please choose carefully before you buy.
REFUNDS and RETURNS
To receive an exchange or refund for an item that is not faulty, it must be unopened (except in cases where the item has to be tried for fit) and in its original condition.
Returned clothing and / or footwear must be in ‘as new’ condition. Clothing must have the tags attached unless faulty.
Please note that if you want to exchange or return boxed goods, they must be returned to Bike Force in the original unmarked packaging. If the items are being posted back, please ensure you do not attach anything to the outside of the original packaging. Should the packaging be marked or in an unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the value of the faulty product. The replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
For security and peace of mind, we strongly suggest you use insured registered post as Bike Force is not liable for lost or returned parcels. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed. Please allow up to 5 working days for the processing of your faulty return once received.
We are not able to accept damaged goods therefore please ensure returned items are packed in a secure parcel.
Send to:
Bike Force (Docklands)
Shop 23, Harbour Town S.C
432 Docklands Drive
DOCKLANDS VIC 3008
Include:
- Your full name
- Your invoice
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Note: you must include the original invoice you received with your product. Please contact us if you have lost your invoice and we will send you a replacement. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
If you return something due to it not fitting correctly, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we will refund the cost of postage up to $25.
If an order is refunded we will credit the card we have on file for you.
We will not exchange if you change your mind.
Refunds and returns are not available on free promotional items or sale items.
WARRANTIES
All goods supplied by Bike Force are from credible suppliers and are covered by the normal manufacturers’ warranty. If an item has failed prematurely please follow our returns procedure. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
REFUNDS and RETURNS
To receive an exchange or refund for an item that is not faulty, it must be unopened (except in cases where the item has to be tried for fit) and in its original condition.
Returned clothing and / or footwear must be in ‘as new’ condition. Clothing must have the tags attached unless faulty.
Please note that if you want to exchange or return boxed goods, they must be returned to Bike Force in the original unmarked packaging. If the items are being posted back, please ensure you do not attach anything to the outside of the original packaging. Should the packaging be marked or in an unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the value of the faulty product. The replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
For security and peace of mind, we strongly suggest you use insured registered post as Bike Force is not liable for lost or returned parcels. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed. Please allow up to 5 working days for the processing of your faulty return once received.
We are not able to accept damaged goods therefore please ensure returned items are packed in a secure parcel.
Send to:
Bike Force (Docklands)
Shop 23, Harbour Town S.C
432 Docklands Drive
DOCKLANDS VIC 3008
Include:
- Your full name
- Your invoice
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Note: you must include the original invoice you received with your product. Please contact us if you have lost your invoice and we will send you a replacement. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
If you return something due to it not fitting correctly, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we will refund the cost of postage up to $25.
If an order is refunded we will credit the card we have on file for you.
We will not exchange if you change your mind.
Refunds and returns are not available on free promotional items or sale items.
WARRANTIES
All goods supplied by Bike Force are from credible suppliers and are covered by the normal manufacturers’ warranty. If an item has failed prematurely please follow our returns procedure. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Security
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre (03) 9682 3710.
