Bikeforce Australia

PRIVACY POLICY for www.bikeforce.com.au

These pages contain a statement of the policies of Bike Force Australia (“Bike Force”) on how we manage personal information and health information. This policy is relevant to both customers and to our employees and staff members. In addition, we outline what personal information may be collected from visitors using our website.
We are committed to the responsible and fair handling of such information consistent with Privacy legislation in Australia, both Federal and State.

We do update this Policy from time to time so please do review this Policy regularly.

What is personal information?
Personal information is any information or an opinion about an identifiable individual. It must be recorded in any form and need not be true. The person`s identity must be apparent or reasonably ascertainable from the information or opinion concerned.

What is sensitive information?
Sensitive information is a special category of personal information. It is defined as information or an opinion about certain sensitive aspects relating to individuals such as:

criminal record;
racial or ethnic origin;
political opinions or membership of political association;
religious or philosophical beliefs or affiliations;
membership of professional or trade associations or unions;
sexual preferences or practices.

What is health information?
In summary, health information is personal information or an opinion about:

the physical, mental or psychological health of an individual;
a disability (at any time) of an individual;
an individual`s expressed wishes about the future provision of health services to him or her; or,
a health service provided or to be provided to an individual.

Information We Collect
In operating our business and our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
Information provided to us when you communicate with us for any reason.
Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers or stakeholders but we may, on occasion, provide them with aggregate statistical information about our visitors.
Some health information may be collected from time to time about employees for employment related purposes (eg WorkCover).

Storing Your Personal Data
We will take reasonable steps to ensure that the personal information or health information we collect is accurate, complete and up-to-date before using it. We may hold personal information or health information in both electronic and paper-based forms. We have various security measures and processes in place to protect the information from misuse and loss, and from unauthorised access, modification or disclosure. These processes include:

storage of paper-based documents containing personal information in locked cabinets or rooms or other secured areas accessible only by authorised personnel;
allocation of different computer access levels to different staff to ensure only authorised staff have access to certain kinds of computer-stored information;
use of computer passwords to ensure only authorised personnel have access to computer files;
use of virus protection software;
providing physical security to limit access to our offices to authorised personnel only. This includes precluding individuals from some of our stores having physical access to areas where other stores are located or to information held by other stores.

We may transfer data that we collect from you to locations outside of Australia for processing and storing. Also, it may be processed by staff operating outside of Australia who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
Data that is provided to us is stored on our secure servers. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.

Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information and correcting personal records
If you believe we hold personal information or health information about you, you can ask for a copy of your personal data by writing to us at the Contact address below. Before we send you any personal data, you will need to provide evidence of your identity. If you do not provide satisfactory evidence of your identity, we reserve the right to refuse access to the personal data. Please note that any demand for access may be subject to payment of a fee of $20 which covers our costs in providing you with the information requested. Other access fees may also apply. If you are an employee or former employee access to some personal or other information may be subject to litigation privilege or other legal restrictions.
You can ask us to correct, update or amend the information we hold about you by writing to us at the Contact address below.

Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact the Privacy Manager (03) 9600 2050.